Chad Henderson
Chad is a copywriter and content marketer with 20 years of experience writing for B2B companies. He has an extensive background within software and IT, including content management systems, ecommerce, data management, web hosting and ERP solutions.
Improving the Developer Experience with Better API Documentation
Andrew Owen highlights the distinctions between a CMS (headless or otherwise), a CCMS, and a content delivery platform (CDP).
Product Spotlight: Andrew Owen on Docs as Code in a CCMS
Andrew Owen describes why the docs as code approach is lacking and why a CCMS gives many more benefits to technical writers.
Product Spotlight: Linda McGovern on Admonitions in a CCMS
What should technical writers consider when creating manuals that use admonitions and safety messages? And how can a CCMS help with organizing and reusing admonitions?
Documentation Software: A Key Resource for Insurance Organizations?
A CCMS is documentation software insurance companies can use that not only serves client-facing content, such as policies, but also internal content.
Distinguishing between CMS, CCMS and when to add a CDP
Andrew Owen highlights the distinctions between a CMS (headless or otherwise), a CCMS, and a content delivery platform (CDP).
A Step-by-Step Guide to Product Knowledge Documentation in a CCMS
With a CCMS in place, you get a single source for all product knowledge content, which can then be easily used and updated across your organization.