Publishing to Your Help Desk Portal

Paligo can publish content directly to help desk knowledge base portals, like Zendesk, Salesforce, ServiceNow, and more. To find more information about publishing to each of these, see the topics for each of them in the Integrations section, such as:

Note

This feature requires that you have integrated with one of the supported help desk portals. See Connect Integrations.

Before publishing to your live help desk knowledge base, always test carefully! We recommend testing to a test trial account, or to a category that is marked as draft, so it's not visible to your end users until you know everything is working as you want it to.

Paligo will create articles in your help center on initial publish, and update them on subsequent publishing. But it will not delete any articles, should you remove topics that are on the level that become articles.