Reset MFA Device for a User Account
Administrators can use the Reset MFA Device feature to remove the association between a user's Paligo account and their verification app. When this association is removed, the user will need to set up their account for two-factor authentication again, from scratch.
The most common reasons for resetting an MFA device are that a user has:
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Lost their smartphone (or other device that runs the authentication app) and has also lost their backup code.
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Had their device(s) stolen and you want to prevent the device(s) from being used to access Paligo.
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Had their location removed from the list of trusted locations.
To reset the association between a user account and a verification app:
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Log in to Paligo as an administrator.
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Log in to Paligo via a user account that has administrator permissions.
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Select the avatar in the top-right corner.
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Select Settings from the menu.
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Select the Users tab.
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Select the dotted button ( ... ) to the right of the user account you want to reset.
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Select Edit.
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Select General Options tab,.
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Select the Reset MFA Device button. A message is displayed to warn you that resetting will mean that the user will need to set up a new device for two-factor authentication.
If you accept that, select Reset MFA Device to confirm.
