ServiceNow Integration

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With Paligo's ServiceNow integration, you can publish content you create in Paligo directly to your ServiceNow help center. So you can use Paligo's powerful authoring features for content creation, and use your ServiceNow help center to present that content to your customers.

Preparation for ServiceNow Integration

To publish from Paligo to ServiceNow, you will need:

  • A ServiceNow account

  • A ServiceNow user account that has these roles:

    • knowledge

    • knowledge_admin

    • knowledge_manager

    • content_admin (this role is needed to be able to apply Paligo CSS file to uploaded articles).

  • To have set up OAuth 2.0 in ServiceNow (only if you want Paligo to log in via OAuth 2.0).

  • A Paligo user account with admin permissions. You need admin permissions to access the integration settings (see User Management).

  • A Paligo publication with content to be published to ServiceNow.

  • A ServiceNow Knowledge layout in Paligo. There is a ServiceNow Knowledge layout available in Paligo by default, but you can create your own if you prefer (it must be based on the default ServiceNow Knowledge layout).

You can find out how to create a user account, apply user roles, and set up OAuth 2.0 in ServiceNow's own documentation.

How to Use Paligo's ServiceNow Integration

To publish content from Paligo to ServiceNow:

How Does Content Map from Paligo to ServiceNow ?

Your Paligo topics are "mapped" to become articles in ServiceNow. The way this is done varies, depending on whether you choose to publish to a category or directly to the root of a ServiceNow knowledge base. But in both cases, Paligo will create an article for each top-level Paligo topic.

You can find out more in Publish Content to ServiceNow and there are also examples to show you how the mapping works.