Suspicious Login Attempts 2FA

With two-factor authentication (2FA), Paligo can detect the approximate location of a device that is used for a login attempt. It this location is different to where you have previously logged in, Paligo sends you an email. If you receive one of these emails, check the location and if you think it looks suspicious, change your password immediately. You can also remove any suspicious devices from the trusted device list.

If you are unable to change your password, contact your Paligo administrator. They can reset your account to start the new password process.

To change your password:

  1. Browse to Paligo's log in page. If you are already signed in, select your profile in the top-right corner and then select Logout. On the Paligo login page, select the Forgot password link.

  2. On the Password recovery page, enter your email address or username and select Reset password.

  3. If your email address or username is registered in your Paligo instance, Paligo will send you an email containing a link. When you select the link, you can reset your password and then log in.

    Note

    If you do not receive an email, please check your junk and spam folders.