Zendesk Integration

Paligo can publish directly to Zendesk, so you can use Paligo's powerful authoring features to create content, while still using your Zendesk help center to support customers.

Note

If you want to import Zendesk content into Paligo, see Import from Zendesk into Paligo.

Preparation for Zendesk Integration

Before you can publish from Paligo to Zendesk you need to have:

  • A Zendesk account

  • One or more categories in Zendesk

  • A Paligo publication that is organized so that it can be published using a Zendesk multi-section or Zendesk single-section layout (see Zendesk Layouts.

Tip

We recommend that you set up a trial account or a draft category so that you can test your Paligo-to-Zendesk publications without making the content visible to your customers. When you know everything is working as you want it to, you can start publishing to your live help desk knowledge base.

How to Connect Paligo to Zendesk

To find out how to set up Paligo to connect to Zendesk see Paligo to Zendesk.

How Does Content Map from Paligo to Zendesk?

It is important to understand the structure of the Zendesk knowledge base, and how your Paligo publication topics will map to the categories, sections, and articles in Zendesk. To learn more about mapping, see Map Content from Paligo to Zendesk.

Styling Content for Zendesk

If you want information about changing the publishing settings, see: Zendesk Layouts. The publishing settings allow you to control some of the mapping features and also some styling.

You can also use CSS and javascript to change the appearance and functionality of the content in Zendesk.