System Requirements and Recommendations

Paligo works on most modern browsers and all major operating systems. However, there are some minimum requirements, as well as some recommendations for the best experience.

Browser Recommendations

  • Chrome. Very good support, regardless of operating system. This is the browser most recommended if you're a Windows user.

  • Safari. Very good support (Mac). This or Chrome are the most recommended browsers on Mac.

  • Opera. Very good support.

  • Firefox. Good support.

    Minor problems may occur, such as placing the cursor in elements needs to be done outside of placeholder text, and some shortcuts do not always work as expected either due to the browser overriding them.

  • Internet Explorer/Edge. Not supported.

Note

Some browser extensions and add-ons can interfere with Paligo (see Performance Issues).

Internet Connection

Since Paligo is a web based application, you will normally need to have an internet connection of course. It is possible to check out topics in the (optional) offline Oxygen editor with the Paligo plugin, work on them and then save when back online. But it is recommended that you normally have a connection when working.

The minimum internet connection speed we recommend is 2 Mbit/s. But this is unsuitable if you work with large image files. For the smoothest experience, you will need an internet connection speed of 8 Mbit/s or higher.

Performance Issues

In the unlikely event that you experience slow performance or unexpected behavior when working in Paligo:

  • Empty your browser's cache. The process for clearing the cache varies, depending on which browser you use. Refer to the browser's support documentation for instructions.

  • Try using Paligo in the browser's incognito mode or private mode. In incognito mode, browser plug-ins do not run and plug-ins can sometimes interfere with Paligo. If Paligo works as expected in incognito mode, you can disable your plug-ins one at a time until you identify which one is causing the problem. You can then disable it when working in Paligo.

    Note

    Browser plug-ins are also known as add-ons. Some are known to cause interference, especially grammar and writing tools such as Grammarly.

  • If the search is not working in your HTML outputs, edit the HTML layout and enable the Avoid cached JS and CSS when republishing option. It is in the CSS, JS, Logos and other assets settings.

If you have tried all of the above and continue to experience performance issues, please contact customer support.