How it fits togetherThree products. One platform.
Each product connects to the same governed source, carrying trust from content creation to customer experience to grounded AI answers. Add the capabilities you need without adding new handoffs or systems to maintain.
03
Ground
Nexus Answers
AI answers questions directly from the same published content, with citations linking each response to its source.
02
Deliver
Nexus Portal
Publish that structured content as a branded, searchable site in one click, with hosting, enterprise search and analytics already in it.
01
Build
Paligo CCMS
Your knowledge is written once and structured as components: versioned, translated, reviewed, and tagged by product, version and audience.
What each product makes possible.
01 · Build
the foundation
Structure it once.
Where your knowledge stops being a pile of files and becomes structured content people can trust and AI can use.
Technical writers are becoming the curators of enterprise knowledge. They work with subject-matter experts to establish what is true, then structure, review, and govern that knowledge for every product, version, language, and audience.
A procedure, warning, or specification is written once as a reusable component. Content curators preserve its context, control its approval, and determine where it applies. When they correct it at the source, every experience using it can reflect the change.
This human governance is what makes content reliable for customers and ready to ground enterprise AI answers.
02 · Deliver
add-on
Deliver it anywhere.
Everything you need to deliver content, without separate vendors for hosting, search, and analytics.
Select what you want to publish and press publish. Nexus Portal turns it into a branded, responsive site on your own domain, hosted and managed by Paligo. There is no build pipeline to maintain, infrastructure to stand up, or front end for someone to inherit.
Enterprise search is built in, not licensed separately. Because the content is structured, search can be faceted and weighted by product, version, or audience. Advanced analytics show how content performs, what people search for, and what they fail to find, giving content curators the evidence to decide what needs attention.
Run as many portals as you need, including public help centers, authenticated sites, and partner portals. Configure each independently, all from the same source.
03 · Ground
add-on
Ground the answer.
AI answers your customers can actually verify, because every one of them cites where it came from.
Nexus Answers is grounded in the content you publish, governed by your trusted sources. Every response has citations to the source material, so readers can verify the response without searching through pages of results.
If your content does not support an answer, Nexus Answers does not fabricate one.
Use it in Nexus Portal, or deliver it headlessly through an existing help center, content portal, Slack, or Microsoft Teams. Wherever it runs, every response cites its published source.
Nexus Anchor · In DevelopmentYour content has context.Your AI should too.
Now in development, Nexus Anchor will build a semantic knowledge graph from your structured content. It will map the meaning and relationships behind the words, giving AI richer context for higher-fidelity, context-aware solutions.
WHAT COMES NEXT
Trust and controlGovernance is the core, not a feature.
Control what reaches customers and AI before it is published, not after. The entire Paligo portfolio operates within the same ISO 27001:2022-certified scope.
ISO 27001:2022
Certified information security management covering the whole platform, not an exception carved out for new parts.
Your content never trains a model
It is never used to train or fine-tune any model.
Every answer cited
Answers come only from content you published, and link to the exact source behind them.
Nothing enters unreviewed
Content reaches an answer only after a person has approved it, and that approval travels with the component.
GDPR by default
Analytics stay on Paligo servers, anonymized, with no third-party tracker to explain to your DPO.
Correct it once
Fix it at the source and every surface reflects it. No duplicate versions to chase down.
One PlatformWhy should one content journey require so many vendors?
When delivery, search, analytics, and AI sit in separate systems, your team owns the gaps between them. Paligo brings the experience together in one portfolio, with fewer handoffs, fewer contracts, and one line of accountability.
Before
One connected portfolio
Grounded AnswersFAQ
No. Paligo CCMS is the foundation of the portfolio. Nexus Portal, Nexus Answers, and other components are available as separately priced add-ons. Organizations can begin with the capabilities that meet their current requirements and add others over time. All components use the same governed content source, allowing the portfolio to expand without disrupting established content workflows.
No. Paligo CCMS is required to use Nexus Portal and Nexus Answers. Both products work with content governed in Paligo CCMS, and this integration is fundamental to their functionality.
Yes. Nexus Answers can work with content published to an existing help center. It connects through a secure endpoint provided by Paligo.
Currently in development, Nexus Anchor will turn structured content into a semantic knowledge graph that captures meaning and relationships. This will give AI richer context for more accurate, context-aware results. Please contact sales, your Paligo account manager, or support.