Content reuse with single sourcing - resource view

Enterprise content: Making structured authoring stick

In just about any size business, content can get messy. In an enterprise driven by the pressure to grow and scale, managing content can…


Taxonomies

How to Create a Taxonomy from Scratch with Findability in Mind

Working in a team of technical writers has challenges that, for the most part, revolve around creating an organization system for your…


images-vs-text-cover-image

Balancing Visuals and Text in Technical Documentation

Technical writers are experts at determining topic organization, tone, flow, and verbiage when it comes to documentation.


learning-structured-authoring-blog

Learning Structured Authoring: Tips From an Engineer

Technical communicators, documentation specialists, technical content writers - we all come from different professional backgrounds. No…


Migration of documentation to Paligo CCMS

How to Prioritize Documentation: Managing Your Technical Writing Backlog

A common issue many technical writers face is the dreaded backlog. When, despite your best efforts, work keeps piling up due to new…


Part 2: Identify and Fix Underperforming Documentation

In Part 1, I showed you how to identify the areas in your documentation that need to improve. But how do you actually fix underperforming…


Part 1: Identify and Fix Underperforming Documentation

Your technical writing team has an impactful role in supporting and improving the organization through effective documentation. Your…


Creating a documentation strategy for a new or updated product

A documentation strategy is a plan to develop, publish, and maintain documentation that supports a product, technology, or concept. But how…


reviewers-and-contributors-technical-writing

Reviewers Hate Reviewing – Or Do They? Working With Reviewers in Technical Writing

Reviewers play an absolutely essential role in technical writing. They help to make sure your instructions are correct, your writing and…


Information Architecture for Technical Writers

Information Architecture 101 for Technical Writers

Whether you are a lone technical writer in a small business, or one of many in a large enterprise, at one point or another you’ll need to…


Technical Documentation Tools

The Top 10 Productivity Tools for Technical Writers

You’ve probably read a number of lists of technical documentation tools before. I know I have. So why another one? Well, the ones I’ve read…


Paligo + Zendesk: Publishing Technical Documentation to Your Help Desk Just Got Even Better

Looking for a smarter way to create, manage, single-source, and update your Zendesk help center articles? If you’ve ever written an article…


Paligo Secures Growth Financing to Scale Cutting-Edge Technical Documentation Solution

Paligo, provider of groundbreaking cloud-based content management and authoring solution for the technical documentation market, announced…


DocBook or DITA for technical writing – What is the difference in 2020?

Sometimes customers or prospects ask questions that need long answers to provide the right level of clarity. One such inquiry led me to…


Help Authoring Tools like MadCap Flare, RoboHelp, and other HAT tools without structured authoring are like a house of cards.

Efficient Technical Documentation: Why You Need to Separate Content and Layout

A few years ago I wrote a blog article about the 5 Principles of Single-Sourcing. But there was one central principle related to structured…


Paligo release - updated branching, a power boost, and more.

Updated Branching, a Power Boost, and Much More

Yes, we've had a bit of vacation over the summer, but you wouldn't be able to tell, because we've got so many new features and updates for…


Publish to New HTML5 Help Center, MS Word, SCORM, and More

The March 2018 Release of Paligo has tons of cool new features! A lot of it is about HTML5 this time, but also other new great outputs. We…


sharon-burton-tech-comm-rock-star

We have a talk with Sharon Burton – Tech Comm Rock Star

Steve chats with the amazing Sharon Burton, several times voted one of the top 20 influential people in Tech Comm!


Salesforce Integration, New Workflow, Reuse, and HTML5 Features

Joining our family of support knowledge base integrations for Zendesk, Freshdesk, and Desk.com, we just added Salesforce Knowledge.


Old HAT: time to switch from a Help Authoring Tool to a CCMS?

Recently Paligo has attracted more and more interest from users of some of the traditional Help Authoring tools, and the question keeps…


technical-documentation-cloud

A Chat with David Toth about Technical Documentation in the Cloud

Steve Wiseman, Client Engagement Specialist at Paligo and experienced technical writer and information architect, had a conversation with…


New API Style Output, Easier Import Options, and More

We hope you're having a great summer, and that you've been really lazy. We haven't! Here's a rundown of some of the great new features…


New Markdown (AsciiDoc) Editor, Improved Zendesk Publish, and More…

Wouldn't it be great if technical writers and "non-writers" could live together in perfect harmony? Well, read on...


Project Planner, Confluence Import, Syntax Highlighting and much more

We just had another release (yes, that's the third one this year...) and it's a really cool one too!


Salesforce Desk integration 2017

2017 News: Salesforce Desk, Custom Editor View and Even More Reuse!

We're starting off 2017 with a bang - here are only some of the great updates released in January!


Introducing the Freshdesk and Zendesk integrations

Help Desk Integrations, Super Easy List Editing, Profile View and More!

It was just last month that we released a number of exciting new features such as the Math Editor and Batch publishing. But it's already…


Math equation editing and batch publishing

Create equations, batch publish, and more…

It's high time to share some of the latest news... It's been a few months now since we released the major upgrade Paligo 2, and the…


Five principles to improve your writing

The 5 Principles of Single-Sourcing

Single sourcing and reuse in technical documentation is getting more and more widespread these days. And for a good reason. It can make…