March 9, 2022
Enterprise content: Making structured authoring stick
In just about any size business, content can get messy. In an enterprise driven by the pressure to grow and scale, managing content can…
April 14, 2021
How to Create a Taxonomy from Scratch with Findability in Mind
Working in a team of technical writers has challenges that, for the most part, revolve around creating an organization system for your…
March 5, 2021
Balancing Visuals and Text in Technical Documentation
Technical writers are experts at determining topic organization, tone, flow, and verbiage when it comes to documentation.
January 22, 2021
Learning Structured Authoring: Tips From an Engineer
Technical communicators, documentation specialists, technical content writers - we all come from different professional backgrounds. No…
December 17, 2020
How to Prioritize Documentation: Managing Your Technical Writing Backlog
A common issue many technical writers face is the dreaded backlog. When, despite your best efforts, work keeps piling up due to new…
December 14, 2020
Part 2: Identify and Fix Underperforming Documentation
In Part 1, I showed you how to identify the areas in your documentation that need to improve. But how do you actually fix underperforming…
December 14, 2020
Part 1: Identify and Fix Underperforming Documentation
Your technical writing team has an impactful role in supporting and improving the organization through effective documentation. Your…
September 8, 2020
Creating a documentation strategy for a new or updated product
A documentation strategy is a plan to develop, publish, and maintain documentation that supports a product, technology, or concept. But how…
July 8, 2020
Reviewers Hate Reviewing – Or Do They? Working With Reviewers in Technical Writing
Reviewers play an absolutely essential role in technical writing. They help to make sure your instructions are correct, your writing and…
April 28, 2020
Information Architecture 101 for Technical Writers
Whether you are a lone technical writer in a small business, or one of many in a large enterprise, at one point or another you’ll need to…
April 16, 2020
The Top 10 Productivity Tools for Technical Writers
You’ve probably read a number of lists of technical documentation tools before. I know I have. So why another one? Well, the ones I’ve read…
March 11, 2020
Paligo + Zendesk: Publishing Technical Documentation to Your Help Desk Just Got Even Better
Looking for a smarter way to create, manage, single-source, and update your Zendesk help center articles? If you’ve ever written an article…
March 9, 2020
Paligo Secures Growth Financing to Scale Cutting-Edge Technical Documentation Solution
Paligo, provider of groundbreaking cloud-based content management and authoring solution for the technical documentation market, announced…
February 24, 2020
DocBook or DITA for technical writing – What is the difference in 2020?
Sometimes customers or prospects ask questions that need long answers to provide the right level of clarity. One such inquiry led me to…
January 2, 2020
Efficient Technical Documentation: Why You Need to Separate Content and Layout
A few years ago I wrote a blog article about the 5 Principles of Single-Sourcing. But there was one central principle related to structured…
August 8, 2018
Updated Branching, a Power Boost, and Much More
Yes, we've had a bit of vacation over the summer, but you wouldn't be able to tell, because we've got so many new features and updates for…
March 11, 2018
Publish to New HTML5 Help Center, MS Word, SCORM, and More
The March 2018 Release of Paligo has tons of cool new features! A lot of it is about HTML5 this time, but also other new great outputs. We…
February 13, 2018
We have a talk with Sharon Burton – Tech Comm Rock Star
Steve chats with the amazing Sharon Burton, several times voted one of the top 20 influential people in Tech Comm!
November 21, 2017
Salesforce Integration, New Workflow, Reuse, and HTML5 Features
Joining our family of support knowledge base integrations for Zendesk, Freshdesk, and Desk.com, we just added Salesforce Knowledge.
October 9, 2017
Old HAT: time to switch from a Help Authoring Tool to a CCMS?
Recently Paligo has attracted more and more interest from users of some of the traditional Help Authoring tools, and the question keeps…
August 22, 2017
A Chat with David Toth about Technical Documentation in the Cloud
Steve Wiseman, Client Engagement Specialist at Paligo and experienced technical writer and information architect, had a conversation with…
August 8, 2017
New API Style Output, Easier Import Options, and More
We hope you're having a great summer, and that you've been really lazy. We haven't! Here's a rundown of some of the great new features…
April 21, 2017
New Markdown (AsciiDoc) Editor, Improved Zendesk Publish, and More…
Wouldn't it be great if technical writers and "non-writers" could live together in perfect harmony? Well, read on...
February 17, 2017
Project Planner, Confluence Import, Syntax Highlighting and much more
We just had another release (yes, that's the third one this year...) and it's a really cool one too!
January 17, 2017
2017 News: Salesforce Desk, Custom Editor View and Even More Reuse!
We're starting off 2017 with a bang - here are only some of the great updates released in January!
October 1, 2016
Help Desk Integrations, Super Easy List Editing, Profile View and More!
It was just last month that we released a number of exciting new features such as the Math Editor and Batch publishing. But it's already…
September 8, 2016
Create equations, batch publish, and more…
It's high time to share some of the latest news... It's been a few months now since we released the major upgrade Paligo 2, and the…
February 10, 2016
The 5 Principles of Single-Sourcing
Single sourcing and reuse in technical documentation is getting more and more widespread these days. And for a good reason. It can make…