Content Reusability
A documentation platform is a comprehensive system designed to facilitate the creation, organization, storage, retrieval, and publishing of documentation within an organization. It serves as a central repository for various types of documentation, including technical manuals, user guides, FAQs, tutorials, API documentation, knowledge base articles, and more.
At its core, a documentation platform provides a seamless and efficient process for creating, and managing documentation. Let’s examine the key aspects in detail:
UX writers can create modular and reusable content components, such as headlines, taglines, admonitions, tooltips, and other user interface (UI) copy elements. These components can be stored and managed in the CCMS, making it easier to maintain consistency across different user interfaces and platforms.
Centralized Content Repository
UX writers can access and update their content from a single location, ensuring that they are working with the latest and most accurate information. This eliminates the need to search through multiple documents or folders to find specific content pieces.
Version Control and Collaboration
UX writers can track changes made to their content over time and manage publication versions. This feature is particularly useful when working in a team, as it enables collaboration and ensures that everyone is working on the most recent version of the content. UX writers can also leave comments, provide feedback, and communicate with other team members within the CCMS.
Paligo allows us to single source the majority of our end-user content, reuse topics across multiple articles, publish to multiple channels, filter for languages and markets by country, manage content in an intuitive way, and remove all styling concerns from the content creation process so we can focus just on writing the content and managing article images and gifs.
–Sarah Holdgrafer, Manager of Self-Service and Content
Content Localization
UX writers can facilitate the localization and translation of content, creating content variants for different languages and regions within the CCMS. This makes it easier to manage and update localized versions and can also assist in maintaining consistency in terminology and style across translations.
Content Publishing
Get more freedom and control over your final product by leveraging and transforming your structured content, and distributing it in the publishing method you choose. Enable seamless publishing of your content across various platforms. UX writers can export content directly from the CCMS to the appropriate channels, such as websites, mobile apps, or other digital interfaces.
Case studies
To learn more about how UX writers can improve productivity, maintain consistency in content, collaborate effectively with team members, and streamline the content creation and publishing process, here are some of our case studies.
Hiab Solves Multilingual Documentation Challenges with Phrase & Paligo
With Malin Törnblom, Technical Information Manager at Hiab
PointClickCare: Creating trust among users with Paligo
With Emma Pindera, Content Strategist, PointClickCare
SentinelOne: Global content collaboration and fast publishing
With Rochelle Fisher, Director of Knowledge and Technical Writing at SentinelOne