A structured platform for knowledge managers

Great knowledge management can have a significant positive impact on your organization’s ability to operate effectively and efficiently by providing a centralized location for employees to access the information and resources they need to do their jobs. Paligo is a component content management system (CCMS) that provides knowledge managers with a platform where structure, order, and governance are easily managed, while enabling both technical and non-technical contributors to constantly (and consistently) add, improve, and archive knowledge.

image shows people collaborating in knowledge management

The Challenges of Knowledge Management

Paligo can improve knowledge sharing so that information flows freely across your organization. With a CCMS, knowledge managers can implement effective strategies and processes to overcome barriers to knowledge sharing, such as bottlenecks and silos. The collaboration features of a CCMS help your organization to ‌operate more effectively and efficiently.

Keep Your Whole Team in the Know – In One Place

As a knowledge manager or a product knowledge specialist who needs to facilitate knowledge sharing and collaboration within an organization, it’s necessary to have a CCMS that can organize and manage content. By using a CCMS, your team can store and share information in a centralized location, making it easier for users to find and use relevant content. This also helps to streamline the content creation process, enabling teams to create consistent and high-quality content faster and more efficiently.

Unlike most other leading documentation tools, Paligo is cloud-based, so that my PMs can easily review my updates, the translation feature is well-designed for localization, and the whole documentation process has clearly been designed for ease-of-use for a technical writer with easily created variables and painless cross-referencing.
Tamar W., Documentation Manager

image shows how often people reuse content

Keeping Content Consistent Through Reuse

Working as a knowledge manager requires the ability to leverage data to make informed decisions. A CCMS can provide valuable insights into how content is being used and who is using it. This information helps knowledge managers identify gaps and develop documentation strategies when developing and maintaining a knowledge base. Content reuse in a CCMS plays a crucial role in effective knowledge management and knowledge base development. Content reuse in a CCMS ensures that the same piece of information is used consistently throughout the knowledge base. This helps prevent contradictory or outdated information from being disseminated, enhancing the overall accuracy and reliability of the knowledge base.

Find what you need with ease

When dealing with knowledge and training, it’s important to be able to locate what you need quickly, especially in complex enterprise systems. Paligo makes searching for content simple through tags, keywords, and other metadata. It also provides a comprehensive overview of the different elements of your documentation. Blocks of XML content can be easily modified or replaced, and you can drag and drop within the document structure. It’s also possible to customize the way you view and organize content, whether it’s through Paligo’s user-friendly editor or by utilizing the Paligo API.

Branching and versioning in Paligo CCMS

Connecting teams through user-friendly collaboration

A CCMS can support knowledge managers by fostering a culture of knowledge sharing and collaboration. Through user-friendly collaboration features, organizations can tap into the collective intelligence of their employees, leading to new insights, ideas, and approaches. Paligo makes it easy to review and contribute globally to the same documentation, so there’s no need to worry about version control or conflicting changes. Outside reviewers can only review and leave comments on content, so there is no risk of changes or edits to the original content.

Case studies

To learn more about how UX writers can improve productivity, maintain consistency in content, collaborate effectively with team members, and streamline the content creation and publishing process, here are some of our case studies.

Hiab Logo

Hiab Solves Multilingual Documentation Challenges with Phrase & Paligo

With Malin Törnblom, Technical Information Manager at Hiab

PointClickCare logo

PointClickCare: Creating trust among users with Paligo

With Emma Pindera, Content Strategist, PointClickCare

SentinelOne logo

SentinelOne: Global content collaboration and fast publishing

With Rochelle Fisher, Director of Knowledge and Technical Writing at SentinelOne

View all