ServiceNow
Supercharge your ServiceNow Knowledge Management publishing with powerful single-sourcing content reuse in an enterprise-grade technical documentation platform. With Paligo’s ServiceNow integration, you can publish content you create in Paligo directly to your ServiceNow help center. You can use Paligo’s powerful authoring features for content creation, and use your ServiceNow help center to present that content to your customers.
ServiceNow
ServiceNow's mission is to empower people with optimized processes, connect silos for seamless experiences, and create new value by enabling innovation. Transform your future with a single, unifying platform for digital business.
License
Enterprise
Integration description
Release and update your ServiceNow knowledge base in a fraction of the time with smart single-sourcing content reuse in Paligo. Use variables, conditional filtering, topic-based authoring reuse, and much more. Your Paligo topics are “mapped” to become articles in ServiceNow. The way this is done varies, depending on whether you choose to publish to a category or directly to the root of a ServiceNow knowledge base.
Links
ServiceNow publishing with smart content reuse
Release and update your ServiceNow knowledge base in a fraction of the time with smart single-sourcing content reuse in Paligo. Use variables, conditional filtering, topic-based authoring reuse, and much more.
What used to take the better part of a week for 3 versions of our documents, we are now creating 12 versions in under an hour.
Sharon Burton
Technical Communication and Design Specialist
Multi-channel publishing to ServiceNow and wherever you need
Paligo gives you a full Component Content Management System with structured authoring where you can publish directly to ServiceNow (among many other channels).
Professional translation management
Paligo has superb translation management and can publish multiple languages to ServiceNow at the click of a button. Paligo keeps track of what has already been translated, and you have support for industry standard XLIFF as well as integrations with TMS solutions like Memsource and more.
“Oh. My. God. This is Amazing! All my help center dreams are coming true!”
Sarah Holdgrafer
Technical Writer at Shipstation
Manage ServiceNow documentation in distributed teams
As a cloud-based SaaS application, Paligo allows your team to publish and update content in ServiceNow wherever they are. Mapping articles is not tied to an individual user.
I wanted the team size to grow, so it had to be scalable and enable true teamwork. Paligo did all this.
Rochelle Fisher
Knowledge Manager
Painless migration of your documentation
Paligo has direct import from many formats to speed up the migration. You can import from HTML, Microsoft Word, MadCap Flare, DITA, Confluence, and many more.
We’ve migrated the entire product documentation to Paligo in a record time.
Mio Kataoka
Director of Technical Content
