Scaling smarter: structured AI-ready content that delivers ROI: Customer Insights Report 2025

Andrea Francis

Andrea Francis

Published:

The 2025 Customer Insights Report is here. Developed in partnership with expert management consultants Harper, this report reveals how organizations worldwide are using structured content to scale smarter, reduce costs, and prepare for successful AI implementations in their technical content.

Based on survey responses from 242 Paligo users across 37 countries and platform usage data from 390 organizations, the report provides data-backed benchmarks you can trust.

Key findings include:

  • 94% of users report higher efficiency and productivity

  • 51% reduction in authoring time

  • 24% fewer documentation updates and 31% less time per update

  • Proven governance and compliance benefits

Download your copy today and see how structured content is becoming a strategic business advantage.

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Customer insights report 2025 from Paligo