About
Andrew studied journalism in London and spent seven years working in print in radio. He later worked as a technical writer, developer advocate, and a Solutions Engineer for Paligo. Working in technical documentation for over fifteen years, Andrew has experience working in consumer electronics, data analysis, education, retail, science, and security sectors.
During his time as a technical writer, Andrew completed a master’s degree in informatics and wrote software documentation for various audiences, including end users, administrators, and developers.
Andrew’s insights on when and why to use a component content management system (CCMS):
When should an organization consider using a CCMS?
A CCMS is ideal when multiple writers need to collaborate on shared content, especially across products, languages, or formats. It helps manage large volumes of information efficiently by centralizing reusable content and maintaining consistency across all outputs.
What makes a CCMS technically suited for complex documentation workflows?
A CCMS manages content at the component level, allowing reuse across documents and outputs while maintaining version control. Its structured authoring, metadata, and automated publishing tools streamline updates, translations, and multi-channel delivery for greater scalability and accuracy.
