Chad is a copywriter and content marketer with 20 years of experience writing for B2B companies.
About
Chad has over 15 years experience as a writer and editor, including working for B2B customer magazines and web content. He has an extensive background within software and IT, including content management systems, ecommerce, data management, web hosting and ERP solutions.
Using his experience in writing complex topics around technical authoring and documentation software, Chad is able to create content that helps technical communicators understand and work with component content management systems and structured content management.
Chad has a B.A. in Journalism, and a M.A. in English literature.
Here are a few key insights Chad shares in his blogs:
What major problem does documentation software solve when content is spread across departments or regions?
It centralizes documentation so teams can manage, update, and reuse content consistently from a single source.
How does integrating a CCMS with your help-center platform improve content accuracy?
With a CCMS you update a component once and it propagates everywhere your help-center articles reference it, reducing errors and manual effort.
How does a CCMS speed up the production of technical communication?
It enables reuse of components, structured authoring, and multi-channel publishing so you save time on updates, reviews, and versioning.
