About
Leanne is an experienced writer and content designer specializing in technical documentation, UX content, and product communication for complex technologies. Over her career, she’s created everything from detailed user manuals and system documentation for defense, telecom, and networking industries to in-app messaging, product tours, and microcopy for SaaS and tech startups.
She’s equally comfortable crafting information architectures and help systems as she is scripting onboarding videos or designing content workflows that bridge marketing and documentation. At Paligo, she applied her expertise in structured content and strategy to develop high-quality, research-driven articles that clarified complex documentation concepts. Today, her work spans UX writing, technical communication, and content strategy with a focus on clarity, consistency, and great user experiences.
How do you determine if your documentation is actually a fit for structured authoring?
Check for recurring patterns like multi-channel output, content reuse across products/versions, multiple authors, and languages. If you’re just writing a single, simple manual, structured authoring may not pay off.
Why do many structured-authoring initiatives fail even when the technology seems ready?
Because adoption is more about people and process than the tools, writing habits, stakeholder buy-in, training, and migration strategy often get overlooked. You need clear onboarding, migration plans, and business-case alignment to achieve true success.
