Centralize technical content creation and publishing with one integrated solution
Create, manage, and deliver all your technical and product documentation to a fully branded Documentation Portal using one integrated solution.
Paligo’s Content Delivery Portal provides you with a full-featured documentation portal, tightly integrated with the Paligo Component Content Management System (CCMS), so you can publish your technical and product documentation quickly and easily, without the need to involve IT.
One Vendor. One Support Team. Zero complexity.
A branded, intelligent content portal for yourtechnical and product documentation
Turn your documentation into a competitive advantage with a branded, intelligent content delivery portal. Give your customers self-service access to the technical and product documentation they need, when they need it, reducing support tickets and improving customer satisfaction.
Paligo CDP, powered by Fluid Topics, provides a full-featured content delivery portal that ingests and unifies content from Paligo CCMS and legacy PDFs, and delivers it in real-time to your branded resource center.
Key features
- Secure, role-based access
- Real-time personalization
- Topic and page-based content analytics
- Branded portal designer
- Keyword and semantic search
Add ons
- Conversation-based chat
- AI-generated custom components
Simplified content operations let youcreate, manage, and publish seamlessly and in real-time
Eliminate duplicate work and publishing delays. Create your content in Paligo CCMS, and automatically deliver it to your content delivery portal in real-time.
Paligo CCMS connects directly to the Content Delivery Portal, powered by Fluid Topics, enabling you to maintain up-to-date documentation at all times. Publish complete publications or selected topics in any language and personalize the portal experience for each audience and customer.
With Paligo CCMS + Content Delivery Portal, your customers have access to the most up-to-date documentation for new product launches and product updates, personalized to their needs and preferences.
- Multilingual content
- Content filtering and profiling
- Publication & topic-based publishing
- Collaborative workflow
- One-click publishing
- Structured authoring & content reuse
Complete control over content production andpublishing through a single vendor
Sound familiar? Limited IT resources, tight budgets, and the pressure to deliver professional documentation without the complexity of an enterprise setup.
With Paligo CCMS + CDP, you consolidate tools and contracts, reducing support overhead by managing both content creation and publishing in one integrated solution. Working with a single vendor also simplifies security reviews, procurement, and ongoing system management.
- One support team
- Fully hosted
- Native support for SSO / ISO 27001 certified
- Global presence
- One contract for CCMS and CDP
Human connections
“Every person we’ve talked to so far from Paligo, whether it was Andrea from sales, the support team, Andy in Marketing, or our Customer Success Manager Aideen, it’s been really nice. We weren’t used to this. It’s like we are talking on the same level. It’s not just an email; it’s real people.”
From challenges to solutions
Discover how Paligo customers use our platform to centralize and share product knowledge—making it accessible to customers, partners, and support teams alike.
Use case
Resource Center/ Help Center
Create a Resource Center or Help Center that provides access to all your technical and product documentation.
Expose your public content to boost SEO, while giving your customers secure self-service access to documentation tailored to their products and needs.
Use case
Partner Portal
Provide your partners with 24/7 access to a customized documentation portal that includes information they need to sell or service your products effectively.
Use case
Support Team Knowledgebase
Give your customer support agents access to all your product knowledge in one place, providing a single source of truth for all product and technical documentation.
Case study
Changing the game for every team
“Thanks to Fluid Topics and Paligo, content creation and distribution for Darwinbox have become a breeze!”
Challenges
Knowledge transfer in a fast-changing environment
Users’ new self-service preferences
Providing personalized experiences for different user groups
Results
Users now find what they are looking for 8 times out of 10
Employees release readiness scores have shot up to 4.7/5
Publish to the help portal and give multiple user cohorts access in a single click
Everything you need to deliver thedocumentation portalyour customers expect
With Paligo CDP powered by Fluid Topics, you can create the truly unique portal experience your customers demand.
Design branded experiences. No development experience required
Build a highly customized multilingual documentation portal for your products. You are in control with an easy-to-use, drag-and-drop Portal Designer, and a WYSIWYG editor. Choose from several templates to get started or create your own pages to create the experience you want.
Easily customize branding, fonts, and colors to match your company brand and website experience. Paligo CDP delivers a fully optimized mobile and desktop experience. No development skills required.
Give customers the answers they need, faster
Give your customers fast access to the information needed using an intelligent search engine that provides superior relevance out of the box. Tweak search results using business rules, weighting, and custom sorting. Support multilingual queries seamlessly, and ensure end users see only the content they are allowed.
From keyword search to semantic search, you can provide search experiences that are not only fast but personalized and contextualized based on the user’s preferences, permissions, and behavior.
Tailor the portal experience to the right product, role, or user
Move beyond generic user experiences. Paligo CDP enables you to define and create highly personalized and contextual content experiences. Role-based access and permissions enable you to display specific content based on user profiles that indicate their preferences, products, and behavior.
Administrators maintain complete control over audience definitions and content directly within the CDP backend. Paligo CDP provides native support for SSO protocols and is ISO 27001 certified.
Know exactly how your content is performing
Go beyond basic analytics. Paligo CDP Content Analytics provides valuable insights into how your content is used, tracking search data (including frequent requests, popular searches, and no-result searches) to identify content gaps.
Intelligent reporting tracks content at the topic and article level, understanding structured content and topic reuse across articles and pages. You get precise trends and insights into your content’s effectiveness and user challenges.
Always know what your customers think of your content. Feedback, likes, and ratings empower your customers to communicate directly with you, providing critical suggestions and advice to improve your content.
Ask questions naturally and get accurate answers from your own documentation
The Paligo CDP includes a ready-to-use chatbot that responds to natural language questions using only verified and valid content from the CCMS and legacy PDFs. All answers are based on your internal documentation, not the open internet.
The chatbot uses Retrieval-Augmented Generation (RAG) to deliver helpful, conversational responses. All content processing happens securely within the CDP. The LLM is only used for understanding the question and returning natural language answers. This ensures your data stays private and compliant.
Note: This feature is an add-on for an additional cost.
Enhance the portal experience with generative AI
When you are ready, take your portal experience to the next level with a library of customizable generative AI widgets. Sum up the key points of a guide or article with Summarize, automatically generate explanations and comments on code snippets with Code Assist, and generate a list of required materials for an installation or repair procedure with the Extract Tools and Parts widget.
With Paligo CDP, you can select the LLM (large language model) provider to use in your portal, including OpenAI, Azure OpenAI, Claude, and Gemini.
Note: This feature is an add-on for an additional cost.
One vendor. One contract. One support team.All the benefits of unified content management and delivery.
Learn how you can build a feature-rich, personalized documentation portal your customers will love without the complexity of multiple vendors and contracts.
Frequently asked questions
FluidTopics is an AI-powered content delivery platform that enables companies to unify technical and product documentation in a smart knowledge hub used to deliver personalized content experiences to multiple customer channels, including documentation portals, Help Centers, unified knowledge hubs, and in-product help.
Paligo and Fluid Topics have partnered since 2019, enabling documentation teams to easily publish technical content managed in Paligo CCMS to the Fluid Topics CDP. Some of our joint customers, and what they built with us, include Palo Alto Networks, JFrog, and Cradlepoint, Ericsson Wireless Solutions.
Yes, Paligo already has an existing integration with the complete Fluid Topics platform. However, in this situation, customers purchase Fluid Topics separately and manage their implementation through separate processes. Paligo CDP utilizes the same connector but publishes only to the Fluid Topics Documentation Portal, providing a more cost-effective extension of Paligo’s capabilities.
While there is an HTML Help Center template and the ability to publish the Help Center with simple hosting options, such as Netlify, the CDP is a more robust and feature-rich content delivery solution. Paligo CDP supports customers who require advanced features, such as superior search, personalization, and detailed analytics.
Initially, the Paligo CDP is limited to ingesting content from Paligo CCMS and legacy PDFs. For customers whose volume grows significantly or who require more diverse and complex content sources, there is an option to upgrade to the full Fluid Topics Content Delivery Platform.
Paligo will provide all front-line support for Paligo CDP. While Fluid Topics is the underlying technology provider and offers second and third-line support, Paligo acts as the primary point of contact for customers. This means Paligo will handle the sales cycle, demos, and first-line support, ensuring a single vendor experience for the customer. Customers generally will not need to contact Fluid Topics directly for support unless there are exceptionally complex issues.