Future-Proofing Your Technical Documentation: The Paligo Advantage

October 16, 2024
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Today, businesses face an ever-growing challenge: how to efficiently manage and scale their technical content. Technical documentation is a critical function for industries such as software, manufacturing, and others, where accuracy, consistency, and timely delivery of information are paramount. This is where Paligo steps in. A leader in the Component Content Management System (CCMS) space, Paligo offers a comprehensive solution to help organizations create, manage, and scale technical content with ease. The recently published Customer Insights Report 2024 demonstrates how Paligo has positively impacted businesses of all sizes across various sectors by providing a modern, future-proof, and user-friendly solution for their technical documentation.

Founded in 2016, Paligo set out to simplify the often complex world of structured authoring in technical communication, policies and procedures, and knowledge management. Paligo’s CCMS is designed to serve users across varying levels of technical expertise, from beginners to seasoned professionals. By eliminating repetitive tasks like formatting or manually creating multiple versions of a document, Paligo streamlines the entire content lifecycle. The goal? To offer businesses a scalable, efficient platform that grows with their content needs, ensuring that essential product documentation is always up-to-date and easily distributed across multiple channels.

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Cost Effectiveness and ROI in Technical Documentation

Among the key findings of Paligo’s 2024 Customer Insights Report is the platform’s exceptional cost-effectiveness and remarkable return on investment (ROI). More than 75% of customer respondents agree or strongly agree that Paligo has delivered tangible ROI for their organizations, saving both time and resources over the long run. This sentiment is further reflected in the fact that over 50% of users reported time savings of at least 25% when creating, updating, and maintaining documentation.

Customer insights report data on time saved

For many technical communicators, reviewers, and subject matter experts (SMEs), this translates to saving an average of 10 hours per week — a significant boost that allows teams to redirect their efforts toward high-value, strategic activities rather than spending time on mundane, repetitive tasks. Paligo’s features like versioning, branching, and variables streamline content management and have earned particular praise from users.

One company described Paligo as the best tool they’ve ever used for creating topic-based, single-source documentation, which can be reused and published across multiple channels. This not only reduces redundancy but also improves consistency across formats and languages. In their words:

“Paligo is the best tool I have used yet when it comes to creating a topic-based document set ready for single-source publishing all in one tool. It is really good if your company is getting started with creating customer documentation from scratch or if you already have documentation tools but want to streamline your process.”

By automating previously manual processes like version control and content branching, Paligo ensures that organizations can produce content faster while minimizing potential errors. This significantly increases efficiency, helping drive substantial ROI.

The Paligo Customer Insights Report 2024

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Productivity Gains and Streamlined Workflows in Technical Documentation

Beyond cost savings, Paligo offers substantial productivity gains by streamlining workflows. Through the use of structured authoring, Paligo allows organizations to manage content as a modular database, rather than an unstructured collection of files. This approach to content management enables companies to scale their content creation efforts without a corresponding increase in workload.

According to the report, users have experienced a 25% increase in content reuse and have been able to deliver up to 26% more content in the same amount of time. For example, one customer noted how Paligo allowed them to efficiently manage thousands of topics across hundreds of publications, covering complex software and hardware setups. Thanks to Paligo’s single-source capabilities and content reuse, the time required to maintain this extensive portfolio was significantly reduced.

Customer insights report data graphic on content creation

Another example comes from a company managing multiple product variations. The ability to reuse and repackage content across different product lines has been pivotal to their success. Without Paligo’s advanced versioning and content reuse features, managing such large volumes of documentation would have been overwhelming. As one compliance manager put it:

“My role as the Compliance Manager is to ensure that we are properly documenting the risk controls associated with the product and how that information is disseminated to different users. Paligo allows us to make common sections and reuse/repackage them into different documents effortlessly.”

Furthermore, Paligo’s multi-channel publishing capabilities are highlighted as a key driver of ROI. Users can create content once and publish it across multiple formats — such as PDF, HTML5, web help, knowledge bases, and learning management systems (LMSs) — without needing to recreate or reformat documentation for each channel. This single-source publishing model eliminates time-consuming manual processes and ensures that content remains consistent across all outputs. As one customer explained:

“Paligo does single-sourcing better than other CCMS tools, creating beautiful PDFs out of the box and with easy customization, HTML5 for product Help, Word, SCORM, and more.”

This efficiency not only cuts down on labor costs but also enables teams to focus on strategic tasks, delivering a higher ROI.

Easy Structured Authoring for All

One of Paligo’s standout features is its accessibility, even for users without prior experience in structured authoring. While many CCMS platforms, particularly those based on DITA, have steep learning curves, Paligo offers a user-friendly interface that empowers teams of varying technical backgrounds to leverage the full potential of structured content management.

This ease of use is a recurring theme in customer testimonials. For example, one organization highlighted how Paligo enabled them to quickly integrate their existing content with minimal rework. The platform’s import options and structured authoring capabilities made the transition seamless, allowing the team to rapidly adapt to Paligo’s framework and start realizing its benefits immediately. As one user noted:

“The ease and speed with which you can create professional structured authoring projects straight out of the box, with version control, branching, and reuse, is outstanding. We integrated our old content quickly and efficiently using the import options, with very little rework needed.”

Paligo’s combination of powerful features and simplicity ensures that even users without technical writing backgrounds can contribute meaningfully to content creation and management. This accessibility makes Paligo an ideal solution for organizations with diverse teams, allowing all stakeholders to engage in the documentation process efficiently.

Future-Proofing with Paligo: Scaling and Expanding

As businesses expand and their content management needs evolve, Paligo provides a scalable, future-proof solution that grows alongside them. Whether it’s the need to single-source content, manage translations, collaborate across distributed teams, or publish across multiple channels, Paligo offers the flexibility required to adapt to changing requirements.

Paligo’s ability to single-source content means that organizations can create content once and then reuse it across a wide range of outputs, including PDFs, HTML5 web pages, help centers, and LMSs. This efficiency eliminates the need for repetitive reformatting, saving time and ensuring consistency across all publishing mediums.

Additionally, Paligo’s translation management features and integrations with Translation Management Systems (TMS), such as Phrase and Semantix, streamline the process of managing multilingual content. With structured authoring and content centralization, translation workflows become more cost-effective as only new or updated content is sent for translation, and translation memory is leveraged to avoid redundant work. This is particularly valuable for industries like manufacturing, software, and life sciences, where accurate translations are crucial for regulatory compliance and market success.

As one customer put it:

“When it comes to managing translations, Paligo has made it very convenient for the user. You soon get a feel for how other languages are developing, while the original language can be version-managed. A product manual update doesn’t become a big burden but remains a controlled process, even for large groups of authors. Paligo offers a professional CCMS that retains simplicity and logic for ordinary users.”

In short, by investing in Paligo, companies are not just solving their content challenges today—they’re preparing themselves to meet the content needs of tomorrow.

The Paligo Advantage

The Paligo 2024 Customer Insights Report highlights the transformative impact Paligo has had for organizations. From cost savings to productivity gains, Paligo has proven to be a scalable, easy-to-use, and powerful platform that meets the technical content management needs of businesses across many industries.

Whether you’re a small business managing niche content or a large enterprise dealing with complex, multilingual documentation, Paligo provides the tools necessary to future-proof your documentation strategy. From improving content reuse and enhancing collaboration to ensuring consistent, high-quality content delivery, Paligo empowers organizations to stay ahead in an increasingly competitive and fast-paced world.

For businesses struggling with inefficient documentation processes or those seeking a cost-effective solution to scale their content production, Paligo is the ideal choice. With its robust CCMS, Paligo helps users create, manage, and publish technical documentation more effectively than ever before, ensuring that businesses are always ready for the challenges of the future.

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