paligo-case-study-cybellum

Customer storyCybellum

Enabling agility in Cybellum's documentation pipeline

With Eyal Traitel, Head of Customer Success

Cybellum empowers automotive OEMs and suppliers to identify and remediate security risks at scale, throughout the entire vehicle life cycle. Their agentless solution scans embedded software components without needing access to their source code, exposing all cyber vulnerabilities. Manufacturers can then take immediate actions and eliminate any cyber risk in the development and production process, before any harm is done, while continuously monitoring for emerging threats impacting vehicles on the road. Cybellum already partners with 10 leading OEMs and Tier-1 suppliers worldwide.

Microsoft Word and wikiJS were not agile enough for Cybellum’s engineering team

Before, the engineering team at Cybellum authored the product documentation using Microsoft Word. Additionally, a cybersecurity knowledge base was created with wikiJS to help customers to self-educate on advanced cyber security topics. 

As Cybellum expanded, their documentation needs increased. Their customers expected more consistent and accessible documentation, often because extensive documentation had to be created to support the solution evaluation and implementation process. Documentation had to be created and modified in a short space of time.

The combination of Microsoft Word and wikiJS could no longer deliver the agility that Cybellum needed to support their end users and internal teams.

New requirements were identified for a better solution

The Cybellum team reviewed their needs, and came up with the following requirements:

  • Content reuse: the solution must offer an easy way to find and reuse written content in order to increase efficiency.
  • Supporting multiple authors: the solution must be easy and intuitive for content creation and review by colleagues with little to no knowledge of technical documentation.
  • Multimedia support: the solution must have built-in support for video and audio files as Cybellum needed to produce more engaging content in a variety of formats.
  • Software as a Service (SaaS): A cloud-native solution would require no software maintenance, and at the same time allow for an easy way to have other authors join in and contribute to the same content pool as they scaled. 

Paligo offered all of these functionalities, and more.

The solution: publishing user guides, release notes and a knowledge center all from a single source of product knowledge

A short time after starting to use the Paligo platform the benefits were clear.

The team was able to get to work straight away as the learning curve was very short. The goal of having an easy-to-update and agile online help center with video support was finally realized.

Content became truly reusable, as the structured authoring environment of Paligo meant that topic-based authoring took over from freestyle writing. Cybellum could update their content once, and publish it everywhere. The primary example was that content written for the product documentation was then reused in specific documentation prepared for product evaluation projects and customer reports.

Paligo displays content in a very easy to navigate hierarchy. Due to this, new content can be produced rapidly, sometimes being delivered on the same day it is requested. That was not possible before!

The deliverables from Paligo vary in format. It starts with online documentation produced in HTML5 format that is entirely offline, with online search, and added as an integral part of the Cybellum platform. This enables even all Cybellum customers, even those that are working in entirely offline environments, to enjoy the full documentation set. The online documentation is prepared in the Paligo environment and uploaded to Git to be included in the product’s code branch.

Being a SaaS platform made it very easy for the Cybellum team to never worry about software installation, settings or upgrades. Paligo users are simply notified in-app that an update has been made or a feature has been added – simple!