Zendesk
Paligo’s powerful authoring tool creates content that you can use with your Zendesk help center to support customers.
Zendesk
Zendesk offers customizable tools that can be used to build a customer service portal, knowledge base and online communities.
License
Business
Enterprise – Zendesk Enterprise, Zendesk Multibrand
Integration description
You can set up topics in Paligo using the Zendesk Enterprise layout, which is mapped out within sections and subsections.
Links
Reduce time to market with smart content reuse
Release and update your Zendesk Guide knowledge base in a fraction of the time with smart topic-based authoring and content reuse in Paligo
What used to take the better part of a week for 3 versions of our documents, we are now creating 12 versions in under an hour.
Sharon Burton
Technical Communication and Design Specialist
“Oh. My. God. This is Amazing! All my help center dreams are coming true!”
Sarah Holdgrafer
Technical Writer at Shipstation
Publish to Zendesk with full control
In the Zendesk Preflight you have full control over mapping your reused topics into Zendesk articles. Add, remove, update, even set status or ownership, right from Paligo.
Professional translation management
Paligo has superb translation management and can publish multiple languages to Zendesk at the click of a button. Paligo keeps track of what has already been translated, and you have support for industry standard XLIFF as well as integrations with TMS solutions like Memsource and more.
Single-source content reuse
Reusing content at scale is easy in Paligo, with topic-based authoring and component reuse, block content reuse, and unique text fragment reuse. Empower your Zendesk Guide content productivity with a single source of truth.
Structured authoring
Paligo gives you the powerful tools you need for robust structured authoring to ensure consistency, accuracy, and always up to date content in your Zendesk Guide help center.
Conditional content filtering
Supercharge your Zendesk Guide publishing with efficient tools to make content reusable, such as dynamic conditional text and media. Filter content on product, market, audience, user level, and much more.
Powerful variables
With Paligo you can use variables in the creation of content for Zendesk. But not only that, Paligo's variable features are uniquely powerful, with multi-dimensional variables, XML variables, translatable variables, and even image variables.
Painless migration of your documentation
Paligo has direct import from Zendesk to speed up the migration. You can even import from Microsoft Word, MadCap Flare, DITA, and many more.
We’ve migrated the entire product documentation to Paligo in a record time.
Mio Kataoka
Director of Technical Content
