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Paligo can publish directly to Zendesk, so you can use Paligo's powerful authoring features to create content, while still using your Zendesk help center to support customers.

Publish directly to Zendesk

With Paligo, you have access to the advanced authoring features that technical writers need in the modern workplace. You can write in Paligo and then publish directly to Zendesk. The platform’s user-friendly interface and robust functionality streamline the writing and publishing process, making it easier to manage complex documentation projects. Paligo empowers technical writers to focus on creating quality content without worrying about the technicalities of publishing.

Gain control of your publishing process with Zendesk Preflight

The combination of Zendesk Preflight and Paligo allows for more precise management of your technical documentation’s publication to Zendesk. This integration simplifies and expedites the process of mapping Paligo topics to specific sections and articles of your choice.

You can use Zendesk Preflight to:

  • Preview how your Paligo content will map to Zendesk. The preview shows your Paligo publication content and any existing in that Zendesk category.
  • Change the mapping. When creating a new Paligo topic, you can map it to a new or existing section/article in Zendesk.
  • Select which content to publish: Choose individual topics, groups of topics, or your entire publication.
  • Choose the status for new or updated content: Choose whether your Paligo content is added in the Draft or Publish state.
  • Remove articles from Zendesk: If you notice any unmapped Zendesk sections or articles, you can remove them from Paligo remotely.

Reduce time to market with smart content reuse

Efficiently publish and update your Zendesk Guide knowledge base in a fraction of the time with smart topic-based authoring and content reuse in Paligo. If you have multiple products that share functionality, you can write your content once in Paligo and distribute it to various Zendesk instances, all from the same single source. This not only saves time but also ensures consistency across all your product documentation. By combining Zendesk and Paligo, your knowledge base stays up-to-date effortlessly, enhancing user experience and information accessibility.

Expert translation management

Paligo offers exceptional translation management, allowing you to publish content in multiple languages to Zendesk with just a click of a button. It efficiently tracks what has already been translated, ensuring no duplications or omissions. Additionally, Paligo supports industry-standard XLIFF and integrates seamlessly with TMS solutions like Phrase and more. This comprehensive support ensures smooth and efficient multilingual content management, enhancing global communication and consistency.