August 15, 2023

Zoomin and Paligo Join Forces for an Enhanced Content Experience

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Technical documentation holds immense importance in today’s ever-changing digital realm. It serves a critical function of delivering precise and comprehensive information to customers, partners and employees. Recognizing the importance of delivering an exceptional content management experience, Zoomin and Paligo are proud to announce a strategic partnership.

Combining the power of Zoomin’s knowledge orchestration platform and Paligo’s cloud-based Component Content Management System (CCMS), this collaboration promises to take technical documentation to a whole new level. So let’s explore how this partnership can empower documentation teams to enhance their content processes and deliver impactful and personalized experiences.

An end-to-end authoring solution

As a content development team technical writer working in an enterprise content setting, Paligo is the best CCMS platform for maximizing your efficiency and delivering exceptional product information to users. With its focus on structured authoring and content reuse, the way technical documentation is created and managed has become more efficient and effective. By leveraging its robust features, technical documentation teams can unlock substantial time and resource savings to keep up with fast-paced requirements.

So what happens when Zoomin is added to the equation? As many of our users know, Zoomin offers advanced delivery options such as personalization, a highly customizable search experience for customers, fine-grained entitlement, and fully branded output. So, when we factor in this partnership of Paligo as the structured authoring and content reuse solution with Zoomin as the delivery platform, you get seamless delivery of your information in various output formats and languages, ensuring that your users receive the content they need.

Delivering Impactful and Personalized Multi-Channel Experiences

Another advantage for technical writers and knowledge managers regarding the collaboration between Zoomin and Paligo is that it ensures customers can access the information they need, whenever and wherever they need it. It’s well known that your technical content fails in its purpose if your customers can’t find the information in the right place at the right time. Therefore, you need to make sure customers can access the information they need, whenever and wherever they need it.

By leveraging Zoomin’s knowledge orchestration platform, documentation teams can effortlessly gather and combine content from diverse sources and transform it into impactful multi-channel experiences. This enhanced delivery capability enables customers to find and self-serve product answers with ease, improving user satisfaction and reducing support costs.

Streamlining Publishing Efficiency

With the integration of Paligo and Zoomin, documentation teams can streamline their publishing processes, leading to increased efficiency and productivity. The Paligo CCMS offers a collaborative environment for authors, editors, and reviewers, enabling seamless content collaboration and version control. Because of this, documentation teams can focus on creating high-quality content in addition to the advanced content management capabilities.

When combined with Zoomin’s knowledge orchestration platform, you enable your documentation team to deliver your organization’s product information to your users, in their preferred outputs and languages, in record time. By using Zoomin as the delivery platform solution, the publishing process becomes more streamlined, allowing for rapid updates, content personalization, and agile content delivery.

Paligo + Zoomin = a Dream Team for Product Knowledge

The partnership between Zoomin and Paligo represents a game-changer for technical documentation professionals. By harnessing the power of Paligo’s structured XML-based authoring, unparalleled content reuse, and Zoomin’s personalized omnichannel delivery, documentation teams can elevate their content experience to new heights.

This strategic collaboration empowers companies to provide customers with effortless access to accurate and relevant technical information while driving efficiency and productivity within documentation workflows. As the digital landscape continues to evolve, embracing innovative solutions like Zoomin and Paligo will undoubtedly help organizations thrive in delivering exceptional technical content experiences.

Read more about this joint venture in our press release or on the Zoomin website.

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