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Zendesk Preflight – Professional Technical Documentation Publishing to Zendesk

Webinar: With Zendesk Preflight, Paligo's integration to publish professional technical documentation to Zendesk Guide has become even more powerful.


Information Architecture for Technical Writers

Information Architecture 101 for Technical Writers

Whether you are a lone technical writer in a small business, or one of many in a large enterprise, at one point or another you’ll need to consider the information architecture of…


Technical Documentation Tools

The Top 10 Productivity Tools for Technical Writers

You’ve probably read a number of lists of technical documentation tools before. I know I have. So why another one? Well, the ones I’ve read rarely offer anything new. And there’s…


Paligo + Zendesk: Publishing Technical Documentation to Your Help Desk Just Got Even Better

Looking for a smarter way to create, manage, single-source, and update your Zendesk help center articles? If you’ve ever written an article in Zendesk, you’ll know that the…


Paligo Secures Growth Financing to Scale Cutting-Edge Technical Documentation Solution

Paligo, provider of groundbreaking cloud-based content management and authoring solution for the technical documentation market, announced today that it has raised funding from…


DocBook or DITA for technical writing – What is the difference in 2020?

Sometimes customers or prospects ask questions that need long answers to provide the right level of clarity. One such inquiry led me to write this article, which looks at what I…


Help Authoring Tools like MadCap Flare, RoboHelp, and other HAT tools without structured authoring are like a house of cards.

Efficient Technical Documentation: Why You Need to Separate Content and Layout

A few years ago I wrote a blog article about the 5 Principles of Single-Sourcing. But there was one central principle related to structured authoring and single-sourcing that I…


Tony Corman

Vlocity scaled documentation, moving from MadCap Flare to Paligo

With Tony Corman, Manager of Technical Publications at Vlocity - a Salesforce company


From complex MadCap Flare toolchain to all-in-one solution

With Amit De, Principal Technical Writer at Netskope


Matthias Lemenkühler, CEO at xSuite Group

Replacing Framemaker and Robohelp with robust Content Management

With Matthias Lemenkühler, CEO at xSuite Group