June 3, 2020

Episode 3: Knowledge management and business continuity

In the third part of our series Motivation, Tools, Collaboration, Knowledge, we speak with experienced technical writers about knowledge management in a remote working world. Most organizations were catapulted into this situation without clearly defined processes for gathering, disseminating and updating important documentation. How do people find out what the source of truth is for the information they need, when they can’t simply walk over to someone’s desk and ask?

In this webinar, you’ll learn:

  • how to help organizations navigate their current knowledge, and set up a system that works
  • how to mitigate the risk of having important information sit with only one person
  • how you can manage knowledge being created, stored and transferred in multiple tools between different teams and departments
  • how to balance speed and quality in your organization’s documentation